Delivery Policy

Delivery and Payment Policy

Welcome to the Operation Z Merchandise Store! This Delivery and Payment Policy outlines how we process payments and ship merchandise purchased from OperationZGame.com. By placing an order, you agree to comply with the terms and conditions specified below.

1. Payment Methods

We accept the following payment methods for all purchases made on our website:

• Credit/Debit Cards: Visa, MasterCard and American express, if applicable.

• PayPal: Secure payments can be made using your PayPal account.

• Apple Pay: Available for users with Apple devices.

• Google Pay: For users with Google accounts and compatible devices.

Payment Security

All transactions are encrypted and processed securely through our payment gateway providers. Your payment information is not stored on our servers. For more information on how we protect your data, please refer to our Privacy Policy.

Payment Confirmation

Once your payment is successfully completed, you will receive a confirmation email with your order details and payment receipt. Please review the details carefully and contact us if there are any discrepancies.

2. Pricing and Taxes

All prices listed on the website are in the currency stated at checkout and exclude applicable taxes and shipping fees, unless otherwise stated. During checkout, you will be provided with the total cost of your order, including shipping and any applicable taxes.

• Taxes: Depending on your location, sales tax or value-added tax (VAT) may apply and will be calculated at checkout.

• Import Duties: For international orders, you may be responsible for any additional customs duties or import taxes that are levied by your country’s customs office.

3. Shipping and Delivery

Shipping Options

We offer several shipping options for your convenience:

• Standard Shipping: Delivery within 5-7 business days (domestic orders) or 10-20 business days (international orders).

• Express Shipping: Delivery within 2-3 business days (domestic orders) or 5-10 business days (international orders).

The shipping options and estimated delivery times will be displayed at checkout, and you can choose the option that best suits your needs.

Shipping Costs

Shipping costs are calculated based on the weight of your order, the delivery method selected, and the destination of the shipment. The total shipping cost will be shown during the checkout process.

Delivery Timeframes

While we strive to meet our delivery timeframes, please note that these are estimated and can vary based on factors such as:

• Availability of the items ordered.

• Shipping destination.

• Unexpected delays such as customs processing for international orders or other logistical issues.

We are not responsible for delays caused by carriers or customs authorities.

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your package. You can use this information to monitor the status of your delivery.

4. Issuing Vouchers and Terms

We may issue vouchers (promotional codes or gift certificates) for use on our websitedepending on completion of game. Vouchers may be provided through promotions, special offers, or giveaways and are subject to the following conditions:

• Vouchers are non-transferable and may only be used by the intended recipient unless otherwise stated.

• Vouchers are valid for a limited time and must be redeemed by the expiration date indicated. Expired vouchers will not be accepted.

• Vouchers may be subject to a minimum purchase requirement or other conditions, which will be specified when the voucher is issued.

• Only one voucher may be used per order unless otherwise stated.

• Vouchers cannot be redeemed for cash or applied retroactively to past purchases.

• If an order made with a voucher is canceled or returned, only the amount paid (after voucher deduction) will be refunded. The voucher will not be reissued.

We reserve the right to cancel or reject the use of any voucher if it appears to be used fraudulently or in violation of these terms.

5. International Shipping

We ship worldwide. However, please note:

• International orders may be subject to customs duties, taxes, and import fees. These are determined by the customs office in your country and are the responsibility of the recipient.

• Delays in customs clearance may extend delivery times. We recommend contacting your local customs office for more information.

6. Delivery Issues

If you experience any issues with the delivery of your merchandise, please contact our customer service team at [support@operationzgame.com] within 7 days of the expected delivery date. We will work to resolve the issue as quickly as possible.

Lost or Damaged Packages

• If your package is lost during shipment or arrives damaged, please notify us immediately. We may request photographic evidence of any damage.

• Depending on the situation, we will either arrange a replacement or issue a refund.

7. Returns and Refunds

For details on how to return items or request a refund, please review our Returns and Refunds Policy here.

8. Contact Information

If you have any questions or need assistance with your order, please reach out to us at:

Operation Z Support
Email: support@operationzgame.com